Frequently Asked Questions
Everything you need to know about your Frankie Shop experience.
What is your international shipping policy?
We offer worldwide shipping via DHL Express. Delivery times typically range from 3-7 business days depending on your location. Please note that international orders may be subject to customs duties and taxes.
How do I return an item?
You can return unworn, unwashed items with original tags attached within 14 days of delivery. Please visit our returns portal to generate a prepaid shipping label. A return processing fee will be deducted from your refund.
How can I find the right size?
Each product page includes a detailed 'Size & Fit' section. Since many of our signature pieces feature an oversized silhouette, we recommend checking the specific garment measurements provided against your own.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible installment payments.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are generally unable to make changes or cancellations. Please double-check your shipping address and items before completing checkout.
Are your items restocked regularly?
Our most popular core collection pieces are restocked seasonally. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted as soon as your size is available again.